A6. Monitoring and Evaluation

Improve legal awareness and empowerment

Increased public awareness of legal rights and services

• % of population aware of legal rights
• # of public legal education campaigns conducted

• National surveys
• Campaign reports
• Website/ social media analytics

Annually

Ministry of Justice, CSOs, Legal Aid Boards

Expand access to legal aid and services

More people accessing quality legal aid and representation

• # of people receiving legal aid
• % increase in legal aid centres
• % of satisfied beneficiaries

• Legal aid service records
• Client satisfaction surveys

Quarterly

Legal aid providers, bar associations

Strengthen informal and community justice systems

Enhanced functionality and accountability of community justice mechanisms

• # of trained community paralegals
• # of disputes resolved at community level
• % of users reporting fair outcomes

• Paralegal reports
• Case tracking tools
• Community justice monitoring

Bi-annually

Paralegal networks, local administration

Improve court efficiency and accessibility

More efficient and people-friendly formal justice system

• Average case disposal time
• % of cases resolved within set timelines
• # of court users reporting satisfaction

• Court data management systems
• User experience surveys
• Judicial performance reports

Annually

Judiciary, Court User Committees

Promote inclusive justice for vulnerable groups

Reduced justice barriers for women, children, people with disabilities and marginalised groups

• % of vulnerable groups accessing justice
• # of gender-sensitive or child-friendly courts
• Existence of special procedures/ mechanisms

• Disaggregated case records
• Court audit reports
• NGO reports

Annually

Gender ministry, human rights commissions, judiciary

Institutionalise M&E and learning mechanisms

Strengthened data systems and continuous improvement culture

• Existence of a national justice data dashboard
• Frequency of M&E reports
• # of data-driven reforms implemented

• M&E reports
• Administrative data
• Strategy review minutes

Bi-annually

Ministry of Justice, M&E unit, statistics office