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. Citizen Orientation
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Contents
Contents
Cover page
Foreword
The Context for Change
Managing Public Service Delivery
Improving Quality Management
Changing Organisational Culture
Mechanisms for Improving Service Delivery
The Role of Information Technology in Improving Service Delivery
Citizen Orientation
Improving Government Regulation
Conclusion
Bibliography
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Chapters
Cover page
Foreword
The Context for Change
Managing Public Service Delivery
Improving Quality Management
Changing Organisational Culture
Mechanisms for Improving Service Delivery
The Role of Information Technology in Improving Service Delivery
Citizen Orientation
Improving Government Regulation
Conclusion
Bibliography
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Foreword
The Context for Change
Managing Public Service Delivery
Improving Quality Management
Changing Organisational Culture
Mechanisms for Improving Service Delivery
The Role of Information Technology in Improving Service Delivery
Citizen Orientation
Improving Government Regulation
Conclusion
Bibliography
