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Manager, Membership and Communications

Location: London
Closing date: 22 May 2019

Manager, Membership and Communications, Full-time, Four (4) years Contract

The Commonwealth Telecommunications Organisation (CTO) is the oldest and largest Commonwealth intergovernmental organisation in the field of information and communication technologies. Although our history is traced back to 1901 with the establishment of the Pacific Cable Board, the organisation has only existed in its present form as an intergovernmental treaty organisation since 1967. With a diverse membership spanning developed and developing countries, small island developing states, the private sector and civil society, the CTO aims to become a trusted partner for sustainable development for all through ICTs.

This strategic position is responsible for managing all aspects of the CTO’s relations with it’s Members. He/She will also be responsible for ensuring that the communications needs of the organisation are met and all reports, correspondence and other forms of communications are of a high standard.

The Department’s main objectives are to manage the acquisition, retention and support of Members and to ensure that the communication needs of the CTO are satisfied. The post holder will be responsible of monitoring and maintaining the quality of membership data, reporting on and interpreting membership recruitment and retention statistics and monitoring department budget income and expenditure. In addition to this, the Membership Manager will ensure membership process are documented and up to date and mange robust testing of any software changes and smooth implementation of change.


  • Educated at degree level or higher in Communications, Marketing, Business Administration, Journalism, Public Relations, International Relations or other related fields. Work experience at an equivalent level is also acceptable.
  • Inspiring, visionary leader with strong interpersonal skills. Capable of managing teams and driving results.
  • Minimum of 4 years experience working in a management or leadership position where duties involve membership and communications.
  • Experience with the content production, media communications, and social media interactions by the business as well as creating reports and presentations to be presented to relevant stakeholders.
  • Advanced knowledge of MS Office applications (Word, Excel, and PowerPoint) and Desktop Publishing tools/applications.
  • Excellent communication skills in both written and verbal forms.
  • Proven ability to prioritise workload and to meet tight deadlines
  • Ability to multi-task and work independently as well as in a team
  • Attention to detail and highly resourceful
  • Ability to maintain a high degree of responsibility, discretion and confidentiality
  • Experience at a membership based regional or international organisation preferable
  • Multilingual fluency preferable


Starting salary will range from £36,360 p.a. to £42,536 p.a. depending on the qualification and experience

Plus benefits which include; 25 days holiday per year, contributory pension scheme. After probation period benefits includes; travel season ticket loan, ample support for training and development, a performance-based annual bonus, gym membership and work flexibility.

You must be a national of a CTO Full Member Country (list available from CTO website) and have a valid visa to work in the UK.

Applicants should submit their Curriculum Vitae and CTO application form to recruitment@cto.int  22 May 2019

Due to the volume of applications that the CTO receives, we will contact only those who are short-listed or invited to attend an interview. If you do not hear from us within 2 weeks of the closing date, you may assume that your application has not been successful on this occasion.

For more information please download the Application guidelines and visit: https://cto.int/ 

Application guidelines